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Holiday in Croatia with Adrialin

Service

FAQs about booking procedures

I. You have three opportunities to search for a suitable property via the home page:

  1. Simple search:
    Simply enter your travel details:
    Click on "search". All currently available properties will be displayed.
    Calendar:
    Clicking on the arrival or departure field opens the calendar. Using the left and right arrows near the month, you can select a different month. Alternatively, you can also use the two drop-down menus to select the month and year. Just click on the required date and it will appear in the arrival or departure field.
    Total offering:
    If you want to see all our offers for a country, first select the country and then "all" in the region and town fields and do not enter anything for the remaining fields. Finally, click on "start search".
  2. Advanced search:
    Please click on "Detailed search" in the left-hand selection bar. A further part of the formrn will then open below.
    You can enter your special search criteria here. Once you havern done this, click on "Search" at the bottom of the page.
  3. Direct search
    The "Direct search" in the top right of the main menu you to see individual objects directly.
    Enter the name or the code of the holiday property your are looking for in the search field. Once three characters have been entered, suggestions will be displayed for your search, which you can accept by clicking on them. If none of the suggestions are suitable, click on the magnifying glass symbol to the right of the search box to perform the search.

II. How can I show the price and have it calculated?

  1. After you have started the search, you will get the properties that meet your search criteria. Now click on a property of your choice and you can read the full description, view additional photos and see the exact price calculation.
  2. Once you have selected a property, we will display the cheapest booking for you. You can change this preselection or add other types of accommodation to your selection by changing the number of the available living units that appear under the booking suggestion and subsequently clicking on "Calculate price".
  3. Please note that you will only receive a calculation of your price if you have previously entered the arrival and departure date and the number of persons in the search field.
  4. If you have not yet selected arrival and departure dates, these can be donern using a pop-up menu under the images of the property. The price of the property willrn then also be displayed.

III. How can I book ?

  1. Under the price calculation in the box "Your selection", you will see the field
    "Book now" to the right of the total price. Click here to be taken to the booking form.
  2. Please enter your personal and bank details, then click rn on the big orange button "Book holiday".

IV. General terms and conditions

You will find a link to our General Terms and Conditions on the booking form and at the bottom of every page. You can view and save these there.
We would like to inform you that Adrialin does not save the contract text. Of course you get all relevant booking data with our booking confirmation.

V. Confirmation of booking

  1. After receipt of your booking, you will receive an acknowledgment or a confirmation email within minutes with all the details on how to proceed.
  2. If you have not received an e-mail from us within an hour of making your booking, please let us know.
  3. If you initially only receive acknowledgment of the booking, you will usually receive a booking confirmation including an invoice via email within 24 hours.

VI. Payment

Depending on your booking, you will pay the amount due either to us or to the service provider on site. You can find this information under ?Payment variants? as soon as you have calculated the price of your desired booking. If payments are made to us, during the booking process you can choose between three payment options:

  1. Payment by bank transfer
    • After booking confirmation, we request immediate payment of 20 % of the total journey price.
    • The remaining amount is due 6 weeks prior to the travel date. It is possible to pay the remaining amount upon arrival at the location for some properties. This option will be displayed in the price calculation if it is offered.
    • For short term bookings(within six weeks of the departure date)the entire amount for the holiday is due. For the properties which provide the option of paying the remaining amount on location, only a deposit is paid and the rest is paid upon arrival at the location.
    • Payment via bank transfer is only possible till 41 days prior to departure. Within the last 40 days, only payments referred to under headings 2 to 4 are accepted.
    • Any additional services used are to be paid for on location (unless the property description states that they are included in the price).
  2. Payment by credit card
    • You can pay with the following credit cards: Master, VISA and American Express.
    • For bookings made more than 7 weeks prior to departure, you can choose whether to pay the entire amount immediately, or be charged just 20% as a deposit. If you choose to pay just the deposit, the balance will be debited 6 weeks prior to departure. Please make sure that your credit card will still be valid at this point in time. For the properties which provide the option of paying the remaining amount on location, only the deposit is paid and the rest is paid upon arrival at the location.
    • Any additional services used are paid for locally (unless listed in the property description that it is included in the price).)
  3. Payment by direct debit
    • If you have a bank account in Germany, you can pay by direct debit.
    • For bookings made more than 7 weeks prior to departure, you can choose whether to pay the entire amount immediately, or be charged just 20% as a deposit. If you choose to pay just the deposit, the balance will be debited 6 weeks prior to departure. For the properties which provide the option of paying the remaining amount on location, only the deposit is paid and the rest is paid upon arrival at the location.
    • Any additional services are paid for locally (unless it is listed in the property description that it is included in the price).
  4. Payment via PayPal
    • If you have a PayPal account, you can make the payment via PayPal.
    • If you make a booking more than 7 weeks before the departure date, you can choose between paying the total amount immediately, or 20% will be charged as a deposit. If you choose to pay the deposit only, when the date of the final payment approaches, you will be sent a link to a page where you can enter your payment information, so that the rest of the payment can be charged to your account. For the properties which provide the option of paying the remaining amount on location, only the deposit is paid and the rest is paid upon arrival at the location.
    • Any additional services are paid for locally (unless it is listed in the property description that it is included in the price).

VII. Travel documents

  1. If the full price is to be paid to the service providers on site, we will send you the address and contact details for your accommodation with your booking confirmation.
  2. If the full price or a deposit is paid to us, we will send you the necessary arrival documents (travel vouchers, itineraries and travel information) by email. after receipt of the total payment, or after receipt of the deposit if the balance is to paid on site. On request, we can also send the documents by post free of charge..

VIII. Your support

Naturally, the employees of our customer service centre in Germany are available to provide advice and assistance before and during your booking. During your trip, the staff in your accommodation or a network of knowledgeable local staff will be happy to help you further.

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More info

Member of

  • Adrialin is a member of RDA

In cooperation with

  • Adrialin is a partner of the Croatian tourist board

Secure payment with

 Transfer and following payment methods.:
PayPal, direct debit, MasterCard, Visa, American Express

Adrialin worldwide

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  • IT
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  • GB
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    • SK SK
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