Holiday in Croatia with Adrialin

General terms and conditions

GTC for booking upon full payment on site.Download PDF version

Status: 30.05.2016

The following conditions regulate the legal relationship between you as a customer and Adrialin GmbH (hereafter ADRIALIN), and are part of the agency contract. The wording of the contract is not saved when you book. You can of course save the general conditions of the contract, that are available in PDF format.

1. Adrialin's position and legal relationship

1.1. If you book accommodation requiring full payment on site, ADRIALIN is not solely responsible for these trips in the context of travel regulations, acting as a travel intermediary between you and the service provider. As such, we are liable for the proper procurement of travel services offered on this portal in accordance with legal regulations and the pre-existing facilitation conditions. The mutual rights and obligations between ADRIALIN and you arise from these.

1.2. Upon booking, you offer to conclude a binding accommodation contract with the respective service provider. The mutual rights and obligations between you and the service provider arise from the statutory provisions and the terms and conditions that you have read and accepted during the booking process. These include inter alia the main payment terms and cancellation conditions.

2. Mediation contract

2.1. The booking can be made in writing, orally, by telephone or online by persons of legal age. By making a booking, you entrust Adrialin with the procurement of the property from the respective service providers. Thus, you make an offer to conclude a binding contract with the service provider.

2.2. ADRIALIN shall only be liable for the proper mediation of the booked service, not for its provision. This is part of the contract between you and the respective service provider.

2.3. We note customer requests at the time of booking and forward them to the service provider. However, please note that neither ADRIALIN nor the service providers can guarantee their fulfillment.

2.4. In order to fulfil our contract of mediation, you authorise us to submit the relevant statements to the service provider on your behalf. This is especially true for changes or cancellations to your original booking.

3. Review and correction of booking details

3.1. As a traveller, before clicking on the "make a binding reservation?" button, you are obliged to ensure that the travel dates and your personal information is correct and accurate.

3.2. Following your booking, you will receive a booking confirmation with a summary of your booking and your details. Upon receipt of this acknowledgment, you are once again obliged to check the details and to contact us immediately in the event of any discrepancies, so that we can correct this immediately.

3.3. In the event of subsequent changes, the operators may charge additional fees which will be reflected in your invoice.

4. Payment processing

4.1. The service provider will provide an on-site invoice for the services booked.

4.2. The outstanding balance of the booking must be paid on site in the local currency (kuna) at the current exchange rate.

5. Changes to existing bookings

5.1. The conditions governing modifications to an existing booking are defined by the terms and conditions of the service provider.

5.2. Rebooking and/or cancellation fees vary according to the terms and conditions of the service provider.

5.3. We are happy to forward changes to your booking to the service provider on. To enable both parties to keep accurate records, we recommend that you send us the change request in writing.

6. Cancellation and early termination

6.1. As a traveller, you can withdraw from the booking at any time prior to departure. As a rule, the service providers will impose cancellation fees. The amount due can be found in the service provider's terms and conditions.

6.2. We can process cancellations. Although there is not a defined cancellation process, we recommend that you complete your cancellation in writing so that both parties have a record of it. Receipt of cancellation is crucial to the cancellation process.

6.3. We recommend that you take out cancellation insurance. In the event of a cancellation, the fees due in accordance with the service provider's terms and conditions will be taken on by the insurance providers.

6.4. In the case of premature trip termination, there is usually no reimbursement from the service provider for unused services. For this reason, we recommend that you take out travel cancellation insurance.

7. Travel services

7.1. The nature and extent of the contractually agreed travel services are based on the service provider's itinerary and terms and conditions.

7.2. The service provider alone is responsible for the provision of travel services.

8. Liability and limitations

8.1. For bookings with full payment on site, ADRIALIN acts as a travel mediator. The on-site service provider is the contractor and the party responsible for providing the contractually agreed travel service. ADRIALIN is thus liable under the due diligence obligations of a prudent businessman only for the proper mediation of these services.

8.2. ADRIALIN's contractual liability as an agent under the agency agreement is limited to three times the price of the service arranged for any damages to the customer, which are not physical damages, insofar as the damage to the customer was caused deliberately by ADRIALIN or through gross negligence.

8.3. We ask that any claims against ADRIALIN are made without delay, but at the latest one month after completion of the journey.

8.4. Compensation claims against ADRIALIN with regard to the travel mediation which are not based on injury to life, limb or health, including contractual claims for pain and suffering, and which are not based on a negligent breach of duty by ADRIALIN or an intentional or negligent breach of duty by a legal representative or agent of ADRIALIN or are not based on a grossly negligent breach of Adrialin or on an intentional or grossly negligent breach of duty by a legal representative or agent of Adrialin, will expire after one year. Otherwise, statutory limitations apply.

8.5. Claims for non-contractual provision of travel services must be sent to the service provider within one month of the contract's termination.

9. Entry requirements, vaccination and customs regulations

9.1. You yourself are responsible for complying with all entry requirements, vaccinations and customs regulations relevant to your travel.

9.2. Please inform yourself in plenty of time about the regulations which apply to you. The organiser is responsible for providing information on immigration rules. In addition, German citizens can find information on the German Foreign Office website (http://www.auswaertiges-amt.de/DE/Laenderinformationen/SicherheitshinweiseA-Z-Laenderauswahlseite_node.html). We recommend that nationals of other states consult with the relevant embassies and/or consulates in good time.

9.3. In relation to the information available on this website, ADRIALIN can provide no guarantee for the completeness and accuracy of the information.

9.4. You are responsible for all disadvantages arising from non-compliance with these requirements, especially the payment of cancellation fees.

10. Data protection

For information on data security and the handling of your personal data, please see our Privacy Policy.

11. Final agreements

11.1. The ineffectiveness of any individual provision of the accommodation contract does not affect the remaining provisions or the mediation contract.

11.2. Customers may lodge a complaint against ADRIALIN at the company's headquarters only.

11.3. For complaints by ADRIALIN against the customer, the customer's place of residence shall prevail. For complaints against customers or contractors of the mediation contract, insofar as they are merchants, legal entities under public or private law or persons who have their domicile or habitual residence abroad, or whose domicile or habitual residence at the time of action is not known, the agreed jurisdiction is that of ADRIALIN's headquarters.

11.4. The above provisions do not apply,
a) if and insofar as contractually non-mandatory provisions of the international agreements that are to be applied to the travel agreement between the customer and the tour operator result in something else in the favour of the customer or
b) if and insofar as provisions applicable to the travel agreement which are non-mandatory in the member state of the EU to which the customer belongs are more favourable to the customer than the provisions below or the corresponding legal regulations.

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